Widerrufsrecht
Last updated: July 2026
1. Return Conditions
Returned items must be unworn, unwashed, unaltered, unused, free of any odours, stains, or damage, with the original tags attached, the original packaging intact, and no signs of wear or use.
Returns that do not meet these conditions may be rejected and returned to the customer.
2. How to Request a Return
Prior authorisation is required for all returns. Do not send an item back without contacting us first.
Email kontakt@ardenfell.pl with your order number and the reason for the return. We will acknowledge your request within 48 hours and provide the return instructions.
We recommend using tracked return postage.
3. Return Shipping Costs
Ardenfell covers the return shipping cost when an item arrives damaged, defective, or incorrect due to a store error.
In all other situations, the customer is responsible for the return shipping cost. This includes change of mind, selecting the wrong size, selecting the wrong colour, placing a duplicate order, ordering the incorrect item, the item not meeting expectations, accidental purchases, delayed return requests, and any other reason resulting from customer error or preference.
4. Damaged or Defective Items
If an item arrives damaged, defective, or incorrect, contact kontakt@ardenfell.pl within 48 hours of receipt. Include your order number and photographs showing the issue.
You may choose between a free replacement or a full refund. Ardenfell will fully cover the return shipping cost.
5. Refund Process
Returned items will be inspected after they are received.
Approved refunds will be issued to the original payment method within 7–14 business days after the returned item has been received and inspected.
Depending on your bank or card issuer, the refund may not appear until your next one or two billing cycles.
Shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrectly dispatched item. Return shipping costs are the customer’s responsibility except in cases of store error.
6. Exchanges
Contact kontakt@ardenfell.pl to check the availability of the requested replacement before returning an item.
Exchanges are subject to stock availability. If the requested replacement is unavailable, a full refund will be issued.
7. Non-Returnable Items
Items that have been worn, washed, altered, or damaged after receipt cannot be returned.
Items with missing original tags or packaging, or with any signs of use, cannot be returned.
8. Late or Missing Refunds
If you have not received your refund, check your bank account and contact your card issuer first.
If the refund is still missing after 7–14 business days, email kontakt@ardenfell.pl.
9. Return Window
Return requests must be submitted within 14 days from the date of receipt, and the item must be unworn, unwashed, unaltered, unused, free of any odours, stains, or damage, with the original tags attached, the original packaging intact, and no signs of wear or use.
This return window applies in accordance with the Polish Consumer Rights Act, implementing EU Directive 2011/83/EU, the Act on Providing Services by Electronic Means, and the applicable Polish Civil Code provisions on statutory warranty.
Requests submitted outside this 14-day period will not be accepted.
10. Contact Us
For return, exchange, or refund enquiries, contact kontakt@ardenfell.pl.
Customer service responds within 24 hours on business days.