Kontaktinformationen
Last updated: July 2026
1. Customer Support
Ardenfell customer support is available Monday to Friday, excluding public holidays.
For questions concerning an order, product, payment, delivery, return, refund, exchange, or another store-related matter, please contact us by email. We normally respond to general enquiries within 24 hours on business days.
Messages received during weekends or public holidays will be reviewed on the next available business day.
2. Email
You can contact Ardenfell at kontakt@ardenfell.pl.
When contacting us about an existing order, please include your order number and the email address used during checkout. Providing this information helps us locate your order and respond more efficiently.
Please do not send complete payment-card numbers, card security codes, passwords, or other highly sensitive financial information by email. Ardenfell will never request your password or complete payment-card details through customer-support correspondence.
3. Business Information
Ardenfell is an online retailer registered in the United States and operates the website www.ardenfell.pl, primarily serving customers in Poland.
Our online store is powered by Shopify. Customer communications are handled in English.
Where Ardenfell offers products or services to consumers in Poland, mandatory protections provided by Polish and European Union consumer and data-protection laws apply regardless of the company’s country of registration.
4. Privacy & Data Enquiries
For questions regarding the collection, use, correction, restriction, transfer, objection, or deletion of your personal data, email kontakt@ardenfell.pl with the subject line “Data Privacy Request”.
Please describe your request clearly and provide sufficient information for us to identify the relevant records. We may request reasonable proof of identity before disclosing, correcting, transferring, or deleting personal information.
We normally acknowledge privacy and data-protection requests within 48 hours. A complete response will generally be provided within one month after receiving a valid request.
Where a request is complex or multiple requests have been submitted, the response period may be extended by up to two additional months. If an extension is required, we will inform you within the initial one-month period and explain the reason for the delay.